What Century Software will do
A Technical Support Representative will discuss any questions or problems,
which are usually resolved during the initial contact. If a representative is not
available on the initial call, one will respond to the call in the order it was
received. If the caller is unavailable on a call back, the representative will
leave a message and wait for a response.
Century Software is committed to resolving all problems within 24 hours.
However, some resolutions require a longer period of time. If the situation requires
more time, a representative will provide updates on the progress of the
problem resolution.