Support Line Procedures

To assist the Technical Support staff in answering questions and resolving problems quickly, please follow these support line procedures:

• Please do not request a specific representative for new questions or problems; this may cause delays in responding to calls.

• Provide specific details concerning the computer system's hardware and software configuration (such as your operating system and the type of connection you were using).

• Note the Serial Number and Version Number of your Century product before contacting Century. Century products run on a wide variety of systems, this information helps us provide correct answers quickly.

• Call from a phone that allows you access to the computer system while you are speaking.

• Have applicable documentation available. Read and note any applicable sections or release notes.

• If possible, be prepared to re-create the problem with the Technical Support Representative. Otherwise, be prepared to give a step-by-step description of how the problem occurred.